Information you give us
When you submit a request we collect the details you enter: name, contact details, location, property type, what you have observed, urgency and any notes you add.
Information collected automatically
We record basic usage information such as pages viewed, the page you arrived from, and campaign parameters in the link you followed. If analytics tools are enabled by our administrators, those providers may set cookies.
How we use it
We use your information to:
- Connect you with pest-control professionals serving your area
- Follow up about a request you submitted
- Improve our guides, coverage and site performance
- Detect misuse and protect the service
Who we share it with
Request details are shared with the pest-control professional or professionals matched to your request so they can contact you. We also use service providers that host our site, database and analytics.
We do not sell your information to unrelated third parties.
Your choices
You may ask us to access, correct or delete the information associated with your request, and you can ask a professional to stop contacting you at any time.
Retention and security
Requests are retained for as long as needed to operate the service and meet record-keeping obligations. Access to request data is restricted to authorised staff and the matched professional.